Refund Policy

3. First-Subscription Cooling-Off Period

For first-time subscribers only, we offer a 7-day cooling-off period from the date of the initial payment. If you decide Ozmi is not the right fit within this window, you may request a full refund by emailing support@ozmi.in with the subject line "Cooling-Off Refund – [Clinic Name]".

This cooling-off period applies once per clinic. It does not apply to renewal charges, plan upgrades, or add-on purchases.

4. Cancellation

4.1 How to Cancel

You may cancel at any time by emailing support@ozmi.in from your registered clinic email with the subject line "Subscription Cancellation – [Clinic Name]". Cancellations are processed within 2 business days.

4.2 Effect of Cancellation

• Access continues until the end of the current paid billing cycle.
• After the billing cycle ends, the workspace enters read-only mode for 30 days. You may view and export data but cannot make new entries.
• After 90 days from the cancellation effective date, all clinic and patient data is permanently and irrecoverably deleted.
• Billing records are retained for 7 years per Indian GST regulations.

We strongly recommend exporting your data before the 90-day window expires. Ozmi is not liable for data loss resulting from failure to do so.

4.3 Billing After Cancellation

No further charges are made after a cancellation is confirmed. We do not charge for partial billing periods. If a renewal processes before a cancellation request is submitted, that renewal is not refundable unless it falls under the eligible circumstances in Section 5.

5. Refunds

5.1 General Position

Outside the cooling-off period described in Section 3, subscription fees are non-refundable. Access to the full platform is granted immediately upon payment, and the subscription fee covers platform availability for the entire billing period regardless of usage.

5.2 Eligible Refund Circumstances

A refund may be considered in the following situations:

• Duplicate payment: If charged twice for the same period due to a technical error on our side, the duplicate charge will be refunded in full.
• Incorrect charge amount: If the amount charged does not match the agreed subscription price, the difference will be refunded.
• Extended platform outage: If the platform is unavailable for more than 72 consecutive hours due to issues within our control, a pro-rated credit will be applied to your next billing cycle upon request.

5.3 Non-Refundable Situations

Refunds will not be issued for:

• Cancellation of an active subscription mid-cycle (outside the cooling-off period)
• Renewal charges where cancellation was not submitted before the renewal date
• Add-on fees once the add-on has been activated and the service delivered
• Accounts suspended or terminated for violations of our Terms of Use
• Dissatisfaction with features, design, or functionality after the platform has been accessed (outside the cooling-off period)
• Failure to use the platform during a paid period
• Data loss resulting from failure to export before the post-cancellation deletion window
• Disruptions caused by third-party services including payment gateways, WhatsApp API providers, or infrastructure providers

5.4 Annual Subscriptions

Annual subscriptions are billed upfront and are non-refundable for unused months. We recommend starting with a monthly plan if you are evaluating Ozmi for the first time. The 7-day cooling-off period in Section 3 applies to annual first subscriptions as well.

6. How to Request a Refund

To submit a refund request, email support@ozmi.in with:

• Subject: "Refund Request – [Clinic Name]"
• Your registered clinic email address
• Date of the charge in question
• Reason for the request
• Supporting documentation if applicable

We will acknowledge within 2 business days and provide a decision within 7 business days. Approved refunds are processed to the original payment method within 5–10 business days, subject to your bank's processing times. Ozmi is not responsible for delays caused by payment processors or banks.

7. Chargebacks

If you have a billing concern, please contact us at support@ozmi.in before initiating a chargeback with your bank. We aim to resolve legitimate disputes promptly. If a chargeback is filed without prior contact, we reserve the right to suspend your clinic workspace pending resolution. Chargebacks filed in bad faith may result in permanent termination of your account without refund.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated to registered clinic owners via email at least 14 days before they take effect.

9. Contact

Ozmi
Email: support@ozmi.in
Website: ozmi.in